Telecom & Utilities
Service providers such as communications firms and utilities are completely dependent upon the revenue produced by their networks or grids. Service disruptions or outages can not only reduce revenue, but can also cause undesired customer churn where service options are available, or trigger penalties from Service Level Agreements (SLAs).
Communication service networks and utility grids or pipelines are complex, distributed delivery chains that can often mask problems in service delivery. Just becoming aware of service provisioning or delivery issues is the beginning of the problem. Understanding the revenue impact and risk requires continuous analysis of this data with complex service agreement contracts and historical customer usage trends. Determining proactive actions requires real-time correlation of problem response and resolution times.
AnAleri-based Continuous Intelligence solution for for communications and utility operations enables operators to proactively monitor and manage service deliver with a watchful eye towards revenue impact and risk. The Aleri-based solution offers benefits such as:
- Greater service assurance through proactive monitoring of service delivery networks for problems and the rapid execution of required actions to bring service online;
- Increased revenue assurance through the situational revenue impact intelligence and the alignment of actions with revenue impact;
- Decreased risk through proactive service actions that resolve issues before SLA penalties might trigger;
The Aleri product family delivers the performance to continuously analyze large volumes of network and sensor data to identify service issues, the intricate language to integrate multiple, diverse and complex data sets, such as SLAs, and the sophistication to allow the easy specification of actions at a granular level.
